Senior Service Designer Experience Design
Work type: 6-month fixed term contract (potential immediate start)

The Organisation

We are partnering with VicRoads Registration & Licensing Services, an organisation with a single and simple purpose: to keep Victorians moving safely and smoothly.

With innovation, inclusivity, and collaboration at the core, VicRoads is modernising how essential services are delivered, placing customers at the heart of transformation to improve accessibility, digital experience, and community impact.

The Opportunity

We are seeking two  Senior Service Designers to play a critical role in shaping and transforming services across VicRoads’ Product & Experience team.

This is a strategic, hands-on role working with multidisciplinary teams to design seamless, customer-centred service ecosystems. You’ll lead the discovery, definition, co-design, prototyping, validation, and implementation of service solutions - embedding service design as a core organisational capability.

Key responsibilities include:

• Strategic service transformation: Lead enterprise-wide initiatives that improve customer and business outcomes.

• Evidence-led design: Architect end-to-end customer journeys that integrate physical and digital touchpoints.

• Operational impact: Balance customer needs with operational realities to deliver scalable, sustainable services.

• Stakeholder alignment: Facilitate high-stakes workshops and secure buy-in from executives and cross-functional teams.

• Methodological excellence: Advance service design frameworks, embed best practices, and champion continuous service innovation.

• Team capability: Mentor and upskill colleagues, building service design maturity across the organisation.

The Right Fit

This role suits a service designer who thrives in complexity, with the influencing skills to align business priorities, operational realities, and customer needs.

To be successful, you will bring:

• 6+ years’ experience delivering service design solutions in multi-disciplinary teams

• A strong portfolio showcasing complex, customer-centred design projects

• Deep expertise in human-centred design, systems thinking and design thinking methods

• Strong stakeholder engagement, facilitation, and communication skills

• Tertiary qualifications in design or related discipline (with formal Service Design training preferred)

The Benefits

In return for your expertise, you’ll enjoy the chance to:

• Shape transformation: Redesign essential services used by millions of Victorians.

• Lead with evidence: Apply research and data to drive tangible outcomes.

• Collaborate widely: Partner across policy, technology, operations, and frontline staff.

• Balance work and life: Enjoy hybrid working (3 days in office, 2 remote), competitive remuneration ($170–180k + super equivalent), and a values-driven culture.

For a confidential conversation, contact Kylie Kneale at Think Talent on 0403948842 or  apply now.